Frequently Asked Questions

Please note: We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from Urbanattitude.co.uk asking you to do so then please ignore it and do not respond.

Can I order over the telephone?
You can place your order with us over the telephone aswell as online. Please call 0845 60366862. Our opening hours are 9am - 4.30pm Monday to Friday.

Where is my order?
Items are sent 2nd class recorded post and take 3-5 working days to be delivered. Next day deliveries are delivered the day after the purchase is made, or the following Monday if ordered on Friday and over the weekend. If there are any problems with the delivery of your order, please contact us one 0845 60366862. Please leave a message when calling out of hours. Our opening hours are 9am - 4.30pm Monday to Friday.

I am an international buyer. Why is the amount on my card statement different?
Please note that prices on this website are in UK Pounds (GBP). If you live abroad, the amount charged shown on your credit card may differ from what is shown on the website due to the current exchange rate. For up to date rates of exchange, check xe.com.

Why isn’t my item available?
Our stock availability is automatically refreshed on the website every 30 minutes and we always try to show the most accurate stock available. If there are any problems with an order you have placed, we will contact you by phone or by email.

Can I get a refund?
Yes, as long as the item is unused and returned in the original packaging, you can return the item (s) by post. Please note that delivery charges can be refunded only if the postage is above £5.

Spoof / False emails
Spoof or false emails are emails claiming to be from well-known companies and attempt to get the recipient to hand over sensitive information such as, account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from Urbanattitude.co.uk asking you to do so then please ignore it and do not respond.